Leisure Travel Agency of the Year 2025 form

Nominate your travel agency here - 2025

Your name and first name:(Required)

Your email address:(Required)

Name of the travel agency:(Required)

Name and first name of the office manager:(Required)

Email address of the office manager:(Required)

Website url of the travel agency:(Required)

Number of employees:(Required)

Postal address:(Required)

Why do you think the travel agency is eligible to become Leisure Travel Agency of the year 2024?(Required)

Invoicing address (if different from Postal address):

PO number (if applicable):

Email address for invoicing:

VAT number:

What are we looking for?
We are looking for travel agencies that combine expertise with passion, outstanding service with genuine human contact, and a clear vision with proven results. This award is not about size, but about quality, consistency, and customer impact.

How does the selection work?
From all entries, 10 Dutch-speaking and 10 French-speaking travel agencies will be selected to take part in an in-depth customer journey analysis conducted by Excap.

Excap will make this selection independently, based on objective criteria such as the motivation provided in the application form, regional spread, product offering, financial health, and market positioning. Publicly available data may be used to support this evaluation.

The selected agencies will then be analysed through a structured mystery shopping process, including:

A mystery contact via your website
Evaluation of your email or phone response
An in-person mystery visit
Assessment of both emotional and functional service elements
Follow-up analysis after the visit

All elements will be scored using a standardized evaluation model, carried out by experienced, certified mystery shoppers (A++ level).

What do selected agencies receive?

A personalized report with a clear overview of how the evaluation and mystery shopping process unfolded at your agency.
A chance to win the official title Leisure Travel Agency of the Year 202

Participation cost
Registration is free for all applicants. However, only 20 agencies in total (10 Dutch-speaking, 10 French-speaking) will be selected for the research.
If your agency is selected for the final shortlist, a participation fee of €250 excl. VAT will be charged. This amount supports the quality and independence of the research.

By registering, you agree to these conditions.

How to apply
Click the button below to access the application form and take the opportunity to gain valuable insights, professional visibility, and industry recognition.